TERMS OF SERVICE
30 DAY RETURN POLICY
We want you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned. No worries! Returns of new, unworn items can be made within 30 days of the original ship date. To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging.
3 SIMPLE STEPS
Ensure the watch is not sized and has not been worn. All returns must have the original, non-damaged packaging containing all original documents (instruction manuals, warranty cards, hang tags, spare links, plastic protectors, etc). If the item has any signs of wear, it will be returned to you.
Please sign into your account on Xeric.com. Click on the Completed Orders link on the left hand side under My Account. Find the order containing the items you'd like to return. Click Return Item(s) on the right hand side. Select the QTY to Return, choose Return Reason & Return Action, and (if needed) add comments. Click Submit Return Request. NOTE: If you checked out as a guest, please create an account using the email from your order, your order history will be listed in your new account.
Return the item to us in the original packaging, with all manuals, warranty cards, and any other material that came with the watch (including spare links, protective plastic on watches, etc). Items returned with missing or damaged packaging could be charged up to a 20% restocking fee in order for Xeric to replace the missing packaging.
All returns must be shipped to us in a crush resistant box with protective padding inside. Please do not return items in envelopes of any kind as these will not protect the item from damage during shipment. We suggest using UPS, Fedex or USPS with trackable, delivery confirmation. We recommend that you send the item insured to protect against breakage or lost shipments. †We are unable to accept any returns from South Africa.
**Please allow up to 10 business days after we receive your return for your refund to be issued. Returns are processed in the order they are received. We hope you understand that a new watch can only be returned if it has never been worn or used. It is impossible to wear a watch, even for a short time and not get it blemished in some way. Resized or modified watches with links removed will not be eligible for returns. Orders paid for with store credit are not eligible for refunds.
*Unfortunately we are unable to accept returns for mystery watches.
Discount codes or coupon codes cannot be combined with other cart-level promotions. Discount codes are limited to one per order. Some coupon codes are valid for one-time use only.
Shipping charges for any non-defective returns are the responsibility of the customer. Original shipping, duties/taxes and insurance charges are non-refundable.
Orders are processed and sent to our fulfillment center within 20 minutes of the order being completed. You can cancel an order at no charge if we are notified within 15 minutes. Please call us at 925-820-4302 between 8am-5pm Pacific Standard Time for immediate assistance. A $10 restocking fee will be assessed if we are notified after the 15 minute window, but before the order ships. Emails will not guarantee your order will be cancelled as they are answered in the order they are received. Orders cannot be cancelled after they ship. Special orders cannot be cancelled as the funds have already been sent to the manufacturer to secure your watch.
LOST OR DAMAGED SHIPMENTS
Once items are shipped, liability is covered by the terms of the carrier. We will ship to the address specified by the customer. If you did not provide us with an accurate address, neither Xeric.com, nor the shipping carrier can be held responsible for the loss of an item. Please double check your shipping address. Any shipping damage must be reported to Xeric.com within 48 hours of delivery, otherwise it is ineligible for any insurance or refund claims.
The shipping charges on our site cover freight only and do not include insurance. Shipping insurance is available for all items and can be selected at checkout for a nominal charge and is non-refundable even if an item is returned. If shipping insurance is not selected at checkout , the customer assumes all financial responsibility for non-delivery by the shipping company and agrees to hold Xeric.com harmless for non-delivery and agrees not to initiate a chargeback or dispute against Xeric.com. If shipping insurance is selected, Xeric.com's shipping insurance provider will agree to replace or refund the non-delivered item in the event the shipping carrier does not deliver it within 60 days of shipment. In the event the shipping carrier shows the item(s) as delivered, shipping insurance does not apply unless a police report is submitted.
Tariffs, duties, taxes, handling charges etc. may be assessed by your local postal office/customs office for international orders, and are NOT included in the charge from our site and Xeric.com is not responsible for these additional local charges. In the event UPS/USPS does not collect the taxes/duties owed to your local government, you authorize Xeric.com to charge your original payment method for all amounts billed back to Xeric.com. You may receive a separate bill for these additional charges from your local agency and this is not a reason to refuse the shipment as Xeric.com has no control over these costs. Please check with your local customs office prior to placing an order to further clarify any possible fees. All refused/undeliverable orders for any reason will be charged a 20% re-stocking/re-processing fee of the total purchase price. Credit cards from outside the U.S.A may require additional verification and may delay the shipment until verification is complete. International orders can take up to 75 days to arrive due to your local countries customs delays.
MODIFICATIONS OF THESE TERMS
Xeric reserves the right to change or update, at any time and without prior notice, this and all other documents collectively recognized as the “Terms”, and will notify users of this web site by posting such changed or updated Terms on this page. Any changes or updates will be effective immediately upon posting to this web site. Under certain circumstances we may also elect to notify you of changes or updates to our Terms by additional means, such as by sending you an e-mail.
Use and Restrictions
The features on this web site may be accessed and used only by individuals who can form legally binding contracts under applicable laws, who are 18 years of age or older, and who are not barred from using the web site under applicable laws. You acknowledge and agree that Xeric, in its sole discretion and without notice or obligation to you, may temporarily or permanently suspend or discontinue any or all access to the web site. We may change, move or delete portions of, or may add to our web site or its Contents (hereinafter defined) from time to time, and these terms cover any subsequent changes or modifications to our web site and/or its Contents.
Other than for the purchase of merchandise from our web site, our web site and the contents of our web site (the “Contents”) are intended for personal, noncommercial use and you agree that you will not: (a) resell products purchased or make other commercial use of the products, web site or its Contents (hereinafter defined); (b) modify, reproduce, publish, transmit, distribute, display, create derivative works from, sell or participate in or exploit in any way, in whole or in part, any of the Contents, the web site, or any related software; (c) collect or use any product listings or descriptions; (d) use any data mining or similar data gathering methods from the web site; (e) use, frame or utilize framing techniques to enclose any Xeric trademark, logo or other proprietary information (including images, text, layout or design) without Xeric’s express consent; or (f) except for your use of the web site as expressly permitted in these Terms, access or attempt to access any systems or servers on which the web site is hosted or modify or alter the web site in any way. Any unauthorized use of the web site will result in you being banned in use of the web site.
Intellectual Property Rights
The web site and its Contents are protected by copyright, trademark, trade dress and other laws and Xeric owns and/or uses with permission all worldwide right, title and interest in and to the web site and its Contents. Xeric and all other trademarks appearing on the web site are trademarks of Xeric or are licensed and/or used with permission. You agree not to display or use such trademarks without Xeric’s expressed permission.
User Comments, Feedback, Postcards and Other Submissions
"Submissions" is any kind of user-generated content on the web site that was submitted by a user under the agreed methods and under the appropriate spaces. Those include, but aren't limited to, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered by you to Xeric on or by this web site or otherwise disclosed, submitted or offered in connection with your use of this web site.
Submissions shall be and remain Xeric property. You agree to, if requested by Xeric, assign and transfer to Xeric all rights in and derived from the Submissions that you may have including without limitation, all ownership of and rights to use, sell and commercialize the intellectual property and the right to file applications to register such rights. Xeric is not under any obligation (1) to maintain any Comments in confidence; (2) to pay to you any compensation for any Comments; or (3) to respond to any user Comments.
By making any Submission to the web site, you agree that such Submission does not violate any right of any third party, including copyright, trademark, privacy, patent or other personal or proprietary right(s). In addition, to the extent any Submission contains yours or any other person’s name, likeness, voice or biographical information (“Personal Rights”), you hereby grant and will cause such other person to grant to Xeric a transferable, non-exclusive, worldwide, royalty-free license to use such Personal Rights for any advertising or marketing of Xeric products in any medium. You agree to indemnity and hold harmless Xeric and its affiliates and their respective officers, directors and employees against any losses, liabilities, claims and expenses (including attorneys’ fees) arising out of your account, your use this web site, your Submission and any Personal Rights contained therein.
You consent to receive electronic communications from Xeric either in the form of an e-mail set to you at the e-mail address listed on your account or by communications posted on the web site. You acknowledge and agree that any electronic communication in the form of such e-mail or posting on the web site shall satisfy any legal requirement that such communication be in writing.
You must establish an account with Xeric in order to purchase through the web site. You are solely responsible for (i) maintaining the security of your account and password; (ii) restricting access to your account to yourself; and (iii) keeping your account email address up to-date. You are solely responsible for all activities, including but not limited to, all purchases of products on the web site and posting of Submissions, that occur under your account.
You acknowledge and agree that Xeric may access, preserve and disclose your account information, Submissions, communications, and information relative to your use of the web site, and any other information under your account if Xeric is required to do so by law or legal process or if Xeric determines, in its sole discretion, that such action is necessary to protect the rights of Xeric, third parties and other users of the web site or for otherwise responding to your customer service inquiries.
We reserve the right to request further identification for credit card processing on any order you place with us. We reserve the right to change and/or refuse any order you enter on the web site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order; including multiple orders entered by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. In the event we change or cancel an order, we will attempt to notify you by contacting the applicable contact information provided when the order was submitted on the web site.
The terms and conditions for shipping can be found on our Shipping page.
Any content offered or posted on this web site is subject to modification or discontinuation at any time and from time to time without notice or obligation to you. Without limiting the foregoing, Xeric reserves the right, in its sole discretion, to charge fees for the use or purchase of, or access to, any products, services or Content offered through the web site, at any time from time to time.
Xeric reserves the right to change or update these Terms, or any other of our policies or practices, at any time, and will notify users of this web site by posting such changed or updated Terms on this page. Any changes or updates will be effective immediately upon posting to this web site. Under certain circumstances we may also elect to notify you of changes or updates to our Terms by additional means, such as by sending you an e-mail.
Terms of Sale
All product sales from the web site are governed by the Returns & Exchanges policy and the Shipping Info that is posted on the web site. By ordering and/or accepting delivery of the products, you agree to be bound by said policies. The policies are subject to change without prior notice, and we put them up for review to users before any transaction.
Your watch is internationally warranted by Xeric for one year from the date of purchase on all models with any material or workmanship defects.
This warranty does not cover:
Straps, glass or batteries.
Internal or external damage resulting from excessive wear, improper use or mishandling.
Damage resulting from service provided from an unauthorized service center.
Limitation of Liability
To the maximum extent permitted by law, Xeric and its subsidiary companies and/or any of its affiliated entities (the “Xeric”) exclude all liability for any damages (howsoever arising, including without limitation through contract, tor (including negligence), breach of statutory duty or otherwise) arising out of or in connection with your access to (or inability to access) or use of the web site and its contents. All conditions, warranties and other terms which may be implied by statute, common law or otherwise are hereby excluded to the maximum extent permitted by law. In no event shall the Xeric or their respective officers, directors, contractors, employees or agents be liable for: (i) any indirect, special, or consequential loss or damage, or (i) loss of profit, (iii) loss of business, (iv) loss of contract, or (vii) loss of data, in each case, incurred by any user in connection with the web site, any sites linked to it and any materials posted on it, even if Xeric has been previously advised of the possibility of such damage. Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury arising from our negligence, any breach of the obligations implied by applicable law, or for any fraud, or fraudulent misrepresentation or any other liability to the extent it cannot be waived or limited under applicable law.
Governing Law and Jurisdiction
This web site is hosted and operated in the United States, pursuant to United States law. By providing personal information to this web site, you understand and consent to the collection, maintenance, processing and transfer of such information in and to the United States and other countries and territories.
If any provision of these Terms and Conditions are held to be invalid, illegal or unenforceable in any jurisdiction, the same will not affect the effectiveness or validity in other jurisdiction or the effectiveness of any other provision herein.
If you have any concerns about material which appears on the web site or these Terms and Conditions, please contact us by emailing at: email@example.com