Xeric gladly offers a limited warranty covering defects in materials and manufacturing for a period of one (1) year after the original purchase date from an authorized Xeric retailer. This warranty does not cover batteries, case, crystal, crown, pushers, straps, or any changes that occur during use and not from manufacturing or assembly. This warranty is considered void if you open your caseback, push the buttons underwater, or expose your watch to moisture beyond the recommendation of the watch’s water resistance rating. Proof of purchase is required for all warranty claims, so please save a copy of your receipt. Xeric reserves the right to not accept a warranty claim if a watch has evidence of excessive wear or misuse. Xeric reserves the right to repair or replace any watch returned for service at our option.
If needed, we have a service center in the US that can make the necessary repairs. Repair time is typically under 30 days, but it depends on the severity of the issue.
Please download our service center form here. When sending in your repair for service, please include a printout of your proof of receipt with the attached form. If you have any follow up questions such as confirmation of receipt or current repair status, please contact our service center directly by phone at 1-703-818-8007 or by email by clicking here: Xeric Service Center.
Save money by using only regular standard post. Do NOT ship UPS or Fedex as they charge high fees and we aren't able to refund for return shipping costs. Your local post office will provide you with the Customs Forms for your return shipping. Be sure to indicate "defect, return to sender, no commercial value" on the customs form.
WATCH CARE TIPS
If your watch band is made of leather, avoid getting it wet. Water will damage the genuine leather.
A quick reference guide for the various activities you can expose your watch to under normal circumstances. No matter what the water resistance is, a watch should never be worn in any hot tub, shower, sauna or steam room.
3 ATM = Should not be submerged in water.
5 ATM = Splash Resistant. Suitable for washing hands or light rain.
10 ATM = Water Sports. Suitable for swimming, surfing, etc.
30 ATM = Scuba Diving. Suitable for extreme ocean depths.