Warranty & Repair


Xeric gladly offers a limited warranty covering defects in materials and manufacturing for a period of one (1) year after the original purchase date from an authorized Xeric retailer. This warranty does not cover batteries, case, crystal, crown, pushers, straps, hands, or any changes that occur during use and not from manufacturing or assembly. This warranty is considered void if you open your caseback, push the buttons underwater, or expose your watch to moisture beyond the recommendation of the watch’s water resistance rating. Proof of purchase is required for all warranty claims, so please save a copy of your receipt. Xeric reserves the right to not accept a warranty claim if a watch has evidence of excessive wear or misuse. Xeric reserves the right to repair or replace any watch returned for service at our option.


For warranty or after sales service of our wandering hour models, please email us at contact@xeric.com. For all other non-wandering hour models, Times Ticking is our official service center. Repair time is typically under 60 days, but it depends on the severity of the issue and the availability of replacement parts. Download a Service Request Form and include it with your watch. Please message us via our Contact Form if you have additional questions.


If you need a new battery, you can take your watch to a local jewelry or watch repair shop to have the battery replaced.

If you choose to have your watch battery replaced by a service provider other than Xeric, such replacement will not void your warranty, so long as such battery replacement

  • is performed by an experienced and legitimate watch service center.
  • is not performed in a negligent manner.
  • is reassembled properly, including without limitation, replacement of gasket if necessary to achieve suitable water-tightness.

Xeric has the right to determine, in its sole and absolute discretion, if any such third party battery replacement voids your warranty.


If your watch band is made of leather, avoid getting it wet. Water will damage the genuine leather.


A quick reference guide for the various activities you can expose your watch to under normal circumstances. No matter what the water resistance is, a watch should never be worn in any hot tub, shower, sauna or steam room.

3 ATM = Should not be submerged in water.
5 ATM = Splash Resistant. Suitable for washing hands or light rain. 
10 ATM = Water Sports. Suitable for swimming, surfing, etc. 
30 ATM = Scuba Diving. Suitable for extreme ocean depths.